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Help & support

How can we help?

Answers about posting jobs, prices, payments and doing the work.

Workers & tradies

Who can work with Trade Marketplace?

Anyone who’s good at what they do. Everyday jobs like moving, cleaning, gardening and assembly are open to anyone with photo ID. Licensed work (electrical, plumbing, gas and restricted building work) needs a current licence, which we check by hand.

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Joining

Sign up, tell us which kinds of work you do and where you’re based, and add your licence or photo ID. We check it by hand, usually within one working day. You can browse jobs while you wait.

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Trades & licences

Each trade you add has its own status: Checked, Checking or Rejected. You can take restricted work only once that trade’s licence is checked. If a licence is rejected, you’ll see why and can try again.

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Extra work on a job

Found more to do? Don’t start it yet. Send photos and the details through the app. The office prices it and the customer approves it before you carry on.

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Running late or can’t make it

Use “I’m on my way” and “Running late” on the job so the customer knows. If you can’t make it at all, let the office know through the app as early as you can.

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Electrical work: uploading your CoC

For electrical jobs that need one, upload the Certificate of Compliance on the job before you finish. Payment waits for it.

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